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130 East College Avenue, Westerville, Ohio 43081
Phone: 614-895-8069 • Fax: 614-895-6554 • 24 hr. towing: 614-882-3555
Business Hours: Monday - Friday 7 a.m. - 5 p.m., Closed Saturday & Sunday
Email: advisor@hometownservicecenter.comREAD CUSTOMER REVIEWS HEREmap/driving directions

FREQUENTLY ASKED QUESTIONS - Click Question Bar To OPEN or CLOSE Each Question

Q: THE BIGGIE: Can you give me an estimate over the phone?
A: We do not give estimates over the phone or price match our competitor's estimates. We feel this practice is disreputable & unprofessional. It regularly happens that the diagnosis is incorrect or incomplete. There is no way for Hometown to know what is wrong with your vehicle, until we look at it with our expertise & testing equipment. Industry professionals talk about this subject frequently. Customers get a "price match" or phone estimate and then after the new shop has run diagnostics, they find more problems or an incorrect original diagnosis. Other shops can also give an original price estimate that may also be "lowered" to seal the deal with the intention of later "raising it" to cover the actual scope of work. Customers are then angry or feel misled at the change. Therefore, we simply do not price other mechanic's work...EVER. We do our own diagnosis to provide you with a professional estimate for our services and we stand by our numbers. We can discuss generalities about your car, but the only prices we quote are for advertised specials.
Q: Does Hometown Service Center sell parts? Can you install parts that I provide?
A: No, we do not sell parts and we only install parts that we supply to ensure compliance with our warranty program. We can provide manufacturer parts per your request and you can request that your old parts be returned to you if they are not subject to warranty/defective parts return. We carefully choose after-market parts from a very short list of reputable vendors..
Q: Does Hometown perform work on Aftermarket Vehicle Service Agreements?
A: Yes...Most customers do not realize that we can do this work. Simply bring your warranty paperwork to us and we will work with the Warranty provider on your behalf and keep you involved in the repair process.
Q: Do I have to pay a diagnostics charge even if I know what the problem is?
A: Yes. We always need to run diagnostic tests to ensure that your vehicle is repaired properly. This avoids your paying additional charges in the event that your assessment was incorrect. We use state-of-the-art tools for diagnostics. Diagnostics charges are standard in the industry and they are itemized on your bill.
Q: Does my new vehicle have to go back to the dealership?
A: We often perform maintenance work for new vehicles. Customers find us more convenient, our turnaround time is usually faster & our prices are often better. However, some repair items fall under warranty programs & should go back to the dealership, which we are happy to discuss with you beforehand.
Q: Do you do body work?
A: No, but we have a reputable and reliable affiliate that we recommend on a regular basis. We can assist you in coordinating your auto body work at no charge upon your request if you are a regular customer of ours.
Q: Can you give me a warranty on parts & service?
A: Your complete satisfaction is our #1 objective. Our parts & services are covered by a 12-month, 12,000 mile warranty. Also, our Customer Service program follows up your repairs to make sure that you are 100% satisfied or we will redo the work or refund your money...with NO HASSLES to you.

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