Frequently Asked Questions
Can You Give Me An Estimate Over the Phone or Price Match?
Can You Give Me An Estimate Over the Phone or Price Match?
Can You Give Me An Estimate Over the Phone or Price Match?
No. We do not give estimates over the phone or price match. Very often, the diagnosis from another shop is incorrect, incomplete or they are using substandard parts or labor. There is no way for Hometown to know what is wrong with your vehicle, until a skilled mechanic diagnoses it using our expertise & state-of-the-art equipment.
Do You Sell Parts? Can You Install Parts I Provide?
Can You Give Me An Estimate Over the Phone or Price Match?
Can You Give Me An Estimate Over the Phone or Price Match?
No. We do not sell parts and we only install parts that we supply to ensure compliance with our warranty program. We can provide manufacturer parts per your request and you can request that your old parts be returned to you if they are not subject to warranty or defective parts return. We carefully choose after-market parts from a very short list of reputable vendors.
Do You Work on Aftermarket Vehicle Service Warranties?
Can You Give Me An Estimate Over the Phone or Price Match?
Do I Have To Pay a Diagnostics Charge Even If I Know What the Problem Is?
Yes! Most customers do not realize that we can do this work. Simply bring your warranty paperwork to us and we will work with the Warranty provider on your behalf and keep you involved in the repair process. We have had a great deal of success with these. Call Tim if you have questions 614-895-8069
Do I Have To Pay a Diagnostics Charge Even If I Know What the Problem Is?
Does My Vehicle Have to Go Back to the Dealership for Repairs to Keep the Warranty Intact?
Do I Have To Pay a Diagnostics Charge Even If I Know What the Problem Is?
Yes. We always need to run diagnostic tests to ensure that your vehicle is repaired properly. This avoids you paying additional charges in the event that your assessment was incorrect. Also, we are responsible for our repairs and the liability on OUR diagnostics. We use state-of-the-art tools for diagnostics. Diagnostics charges are standard in the industry and they are itemized on your bill. Remember, the most skilled / highest paid mechanics perform diagnostics. We expect to be compensated for our time.
Does My Vehicle Have to Go Back to the Dealership for Repairs to Keep the Warranty Intact?
Does My Vehicle Have to Go Back to the Dealership for Repairs to Keep the Warranty Intact?
Does My Vehicle Have to Go Back to the Dealership for Repairs to Keep the Warranty Intact?
DEPENDS. We often perform maintenance work for new vehicles. Customers find us more convenient, our turnaround time is usually faster & our prices are often better. However, some repair items fall under warranty or recall programs & should go back to the dealership, which we are happy to discuss with you beforehand. Regular maintenance can be performed by us & your warranty stays intact under Federal Law. Read the Magnuson-Moss Act here.
Can You Give Me A Warranty on Parts You Install & Labor Performed at Your Shop?
Does My Vehicle Have to Go Back to the Dealership for Repairs to Keep the Warranty Intact?
Does My Vehicle Have to Go Back to the Dealership for Repairs to Keep the Warranty Intact?
YES. Your complete satisfaction is our #1 objective. Our parts & services are covered by a 12-month / 12,000 mile warranty (whichever comes first). If your repairs are covered by the NAPA Peace of Mind Warranty, the benefits double. Also, our Customer Service program follows up your repairs to make sure that you are 100% satisfied or we will redo the work or refund your money...with NO HASSLES to you.